Frequently Asked Questions

We recommend arriving 20-30 minutes before the show’s start time. This will give you adequate time to park, get to the venue, pick up or purchase tickets, visit the Corner Booth if it’s open, and find your seat. Late seating is not guaranteed.

Please note that registration for free events expires 15 minutes before the performance start time. For a guaranteed seat, please arrive at least 15 minutes before the show begins.

Parking is always free at the University of Richmond. Parking in the Modlin Center’s main parking lot (W87), located on Westhampton Way, offers convenient access to our main performance venues: Alice Jepson Theatre, Camp Concert Hall, and Cousins Studio Theatre.

For the most accurate directions directly to the Modlin Center’s main parking lot, use this Google Maps location.

At busy times, overflow parking can be found in lot W85, located on Westhampton Way across from the Jepson Alumni Center.

Get more information about parking and directions.

The Modlin Center for the Arts is proud to serve patrons with accessibility needs. There are seats in all our venues that can accommodate wheelchair users and other patrons with limited mobility. So that we can seat you properly, please inform the box office of any accessibility needs in your party when you purchase tickets. 

Get more detailed information about accessibility features at the Modlin Center. 

Beginning in the 2025-26 season, Modlin’s programs are primarily available online. You can scan the QR code posted in the venue lobby to easily access the program. You can also find the program link on the event page up to a week before the performance.

Food and beverages are available for purchase at the Corner Booth for Modlin Arts Presents events only.

The Corner Booth opens 90 minutes before each Modlin Arts Presents event, and closes after intermission, if applicable. For your enjoyment, beverages are allowed inside of venues. Food must stay outside the venues.

Free registration expires 15 minutes before the performance start time. For a guaranteed seat, please arrive at least 15 minutes before the show begins. Seating after that point will be subject to availability.

Yes! The Modlin Box Office opens 90 minutes before all Modlin Arts Presents events, and our staff will be happy to assist you.

As always, seating is subject to availability, and purchasing tickets in advance will give you the widest range of seating options.

Yes, you could. While seating is always subject to availability, a rush line will be available. In some cases, you can join a waitlist to purchase tickets that become available. 

Rush Seating

All sold-out events will have a rush line, which patrons are invited to join up to 60 minutes before the start of the show.  

For free Department of Music and Department of Theatre and Dance shows, patrons in the rush line will be seated in any available seats 15 minutes before the performance begins. Patrons arriving less than 15 minutes before the performance may take any available seats. 

For Modlin Arts Presents shows, patrons in the rush line will be seated in any available seats 5 minutes before the performance begins. 

Waitlists

For Modlin Arts Presents events, sold-out performances will usually have a waitlist. Contact the Modlin Box Office at (804) 289-8980 or modlinarts@richmond.edu to find out about the waitlist for a specific show. If tickets become available, waitlisted patrons will be contacted in first-come, first-served order. 

Free events do not have waitlists. Please see the Rush Seating information above. 

You have the option of an exchange, a transfer, or a donation. 

To exchange your ticket for another Modlin Arts Presents event, please contact the Modlin Box Office no later than 1 business day before your ticketed performance. If the new tickets cost more than your original purchase, you will be charged the difference. Seating is always subject to availability. 

You can also transfer your tickets to a friend or family member. To do so, please contact the Modlin Box Office no later than 5pm one business day before the show.

If you do not wish to exchange or transfer your ticket, the purchase price can be accepted as a tax-deductible donation to the Modlin Center. 

Please note that all sales are final. Refunds are only available in the case of an event cancelation. 

You are welcome to contact the Modlin Box Office at (804) 289-8980 or modlinarts@richmond.edu to let us know you won’t be in attendance. However, this is not required or expected.

Please contact the Modlin Box Office at (804) 289-8980 or modlinarts@richmond.edu. Our box office staff will be happy to update your contact information so that you can continue receiving important communications about your upcoming events.