How to Watch Your Performance

To access your digital performance, follow the link located in your confirmation email or visit the Modlin Center ticket login page and enter your username and password. If you've forgotten your username or password, follow the "Forgot Your Login" link located on the login page.   

Performances are available through a Vimeo player embedded on our website. The content can be viewed on your device or can be viewed on your smart TV by using an HDMI cable or a screencast option (Apple AirPlay, Google Chromecast) to connect your device. Select the options below to learn more about connecting your device to your smart TV or screencast. 

Some performances offer a chat feature allowing you to connect and engage during the event. This portion of the screen can be its own window for better display or disabled by clicking on the three dots located to the right of the chat window and choosing the appropriate option. 

Many broadcasts are available for a limited time following the premiere. Visit modlin.richmond.edu for details.

For additional questions, please contact the Modlin Center box office at (804) 289-8980. 

How to Connect Your Device & How to Improve Your Streaming Experience

Causes of Buffering

ZOOM TIPS

Some of our workshops and virtual experiences are held using Zoom. If you do not have a Zoom account, you will need to sign for an account. Basic Zoom accounts are free.

Click here to sign up for a free Zoom account.

If you are new to Zoom, this primer on "Getting Started with Zoom Meetings" is a helpful read.

Having trouble with Zoom? Please read these Zoom troubleshooting tips.

TECH TIPS TO IMPROVE STREAMING EXPERIENCE

Test Your Internet Speed

Slow connections delay audio and video data, and can result in a buffering and interruptions. How to test your internet speed.

Close All Non-Streaming Apps/Programs

Closing any programs/apps that are open but not needed to stream the performance ensures that device’s operating speed can be used toward streaming. Make sure your computer is not completing a backup or download at the time.

Use a Wired Connection

Using a hard-wired ethernet connection is faster than Wi-Fi and will improve speeds. Using an HDMI cable to connect your streaming device to your smart TV also provides the best streaming experience.

Wi-Fi Extender

A Wi-Fi extender can be used to improve the internet signal in your home. Tip – don’t place the extender at the edge of where there is little signal; instead place the extender where the Wi-Fi signal is strong so that it can extend that strong signal.

5GHz Wi-Fi over 2.4GHz

Connect your Wi-Fi to a 5GHz connection rather than 2.4GHz, if possible. Typically, 5Ghz works well for higher speeds within a shorter distance to your router. If the streaming device is far from your router, 2.4Ghz may be the better option as it works well for longer distances from your router.

Update your streaming device or app.

Remember to use the latest version of your streaming device’s operating system and streaming app.

Restart your router.

Restarting the router clears the cache and can boost performance by removing temporary files.